Features
It’s a complicated time to be a business owner, whether it’s a multinational company or a small enterprise. But while larger companies are having to make systematic changes to accommodate lockdowns, social distancing, and the other realities of COVID-19, many small businesses have been left adrift without clear guidance on how to proceed.
You can’t be what you can’t see. This is a phrase that crops up time and time again. We often see organisations pledge to take action to boost the number of opportunities for LGBT+ professionals to take up leadership positions; however there is still a lack of visible LGBT+ role models across business.
Even the biggest companies started with just an idea. While their founders all dreamed for their business to grow, we’re guessing most of them didn’t really imagine that their small spark will stand strong and eventually reach a global scale. But we didn’t come here to talk about their ideas, we’re here to talk about yours and how to turn it into a reality.
As everyone is gradually settling into the newer methods of working at the time of lockdowns such as collaboration and remote working, it is a good time to consider the professional skills you possess for increasing your worth as an employee. You must find out what skills have to be updated for meeting the changing demands. Most of the conventional professional development activities such as conventions, workshops, and conferences have been either postponed or cancelled.
Since the year began, entrepreneurs have observed a serious global economic downturn as a result of the COVID-19 pandemic. Small businesses have been impacted greatly by this crisis because they have limited resources to adapt to the changing context. If you own such a business, you must have experienced sales go down as well as an increased difficulty in accessing business inputs. While it might look like the end of your business, you should not despair.
In 2020 we experienced a lot of change to our working lives, with many of us turning to Google for tips and advice on working from home. Influenced by what we’ve all been searching over the past few months, Lauren Gordon, Behavioural Insights Adviser at Bupa UK shares the top workplace trends to follow for 2021 and tips on how to make these trends work for your physical and mental health.
Although we have bid a grateful farewell to 2020, the disruption and uncertainty we experienced are spilling over into 2021. If there is one thing that we learnt last year, however, it’s that we need to accelerate the pace of transformative change. Connected technology is of critical importance in this process, and is likely to be one of the key economic drivers going forward.
With most of the country on strict lockdown and no prospect of returning to the office any time soon, 2021 is playing out like much of last year so far, and people all over the country are understandably frustrated and tired. With uncertainty around the future and remote working continuing for most, staying motivated at work is crucial for us to maintain positive momentum and mindset this year.
AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. This article will discuss how this advanced tech can help contact centres deliver a consistently high level of customer experience (CX) and ease internal contact centre pain points in a post-COVID world.










