Features
One of the few silver linings to come from the pandemic has been the rapid adoption of innovation in healthcare. The race to develop vaccines in less than one year is a prime example – taking anywhere between 10 and 15 years in normal circumstances. Other technologies such as telemedicine for virtual appointments, and Virtual Reality (VR) or Augmented Reality (AR) that provides lifelike remote training for medical staff, have broken through with great pace.
A little over a one year ago, CES just made it under the wire. One of the last of the major trade shows to ‘go live’ prior to the onset of the Coronavirus Pandemic, the mammoth showcase for emergent technology attracted its normal lineup of 1,200 startups, 4,400 total exhibitors and 170,000 attendees while delivering more than a hundred panels, seminars and presentations.
Systems and procedures are crucial to the running of every successful business. Some company structures are inevitably simpler than others, and the complexity of the business does of course dictate the type of systems and procedures required, as well as the level of need. But whatever the size and complexity of the business, procedures are always needed.
Musicians reportedly lost out on two thirds of their income in 2020 with the doors to live music venues closed and festivals cancelled across the board. With live music taking a backseat, innovations in the sector came to the fore, with collaboration and creation taking on a truly digital-first approach.
This week Alphabet Inc, parent company to Google, saw record profit earnings during its first quarter, with its net profit jumping by 162% in three months. This success has been unsurprisingly attributed to the pandemic, with more people at home using online services to stay informed, connected, and entertained, as we continue to work remotely under lockdown.
According to the latest statistics, the average business spends between 5-12% of their annual turnover on marketing. While millions of organisations – particularly those operating in B2C sectors – perceive digital marketing as fundamental to driving sales and resulting business growth, other business owners still need convincing of its value, and often have preconceptions of the Return On Investment (ROI) required to make it worthwhile.
With research showing that up to 96% of customers would consider switching from a business after a single bad service experience, there can be no doubt that service is a key differentiator for today’s customers. Contact centres have always been challenged by employee productivity and surges in demand, but never more so than now as remote working has brought new and more complex management issues.
Agility and resilience are qualities we’ve all had to show in the face of unprecedented challenges since March 2020. It has been hard for all of us personally, and it has also been challenging for many professionally, with industries created and destroyed overnight; wild variations in customer demand; and general economic instability. In response, many businesses have had to pivot fast to survive and, in some cases, thrive.
It’s a shame when brilliant ideas are left in limbo before they are able to come alive because of financial constraints. Did you know that most founders underestimate how much time their startup will need to achieve market validation by two to three times? What if one of these businesses runs out of money before anything viable can be completed, then this means that many great ideas are never given the chance they deserve. How many businesses could have succeeded if they had more time and money?
Intrapreneurs are known as ‘the dreamers that do’. One thing’s for sure: they do a lot more than just brainstorm ideas. From boosting revenue and driving growth, changing company culture, and improving retention and recruitment, intrapreneurship has the ability to enhance a business from top to bottom. And for startups transitioning from bootstrapping into a more established identity with an increasing number of employees, it’s critical to nurture an intrapreneurial outlook.
The number of public sector contracts being awarded to SMEs continues to rise and services are frequently being broken down into smaller contracts to facilitate SMEs. However, where SMEs may not have the funds to offer free value adds or perhaps offer the lowest price, it’s vital that they clearly articulate how they can deliver value.








