Pandemic paves way for innovative hybrid healthcare

While the heroic abilities of the NHS have been on display throughout the COVID-19 pandemic, the last year has also exposed the longstanding limitations and frailties of our underfunded healthcare system.  

With an estimated 100,000 unfilled posts and staff turnover expected to increase due to emotional exhaustion, the health service’s workforce stands to be further stretched by an ageing population. By 2030, one in five people in the UK will be aged 65 or over - individually costing the NHS 2.5x more than the average 30-year-old.  

However, a wave of private investment is flowing into the sector. We are seeing a new type of hybrid healthcare system emerge, where the sizeable supply-demand disparity is being partly alleviated by innovative enterprises accelerating the structural shifts brought forward by the pandemic.

Major crises are often the catalyst for innovation. Just as the Great Fire of London taught city planners to build smarter, more resistant urban environments, COVID-19 could help shape a more efficient healthcare system.

Catalysed by Covid

While healthcare has previously been a laggard in technological take up, the pandemic has accelerated both the adoption and proliferation of digital healthcare solutions. The opportunity for modernisation has received the buy-in of healthcare professionals, who witnessed the practical application of digitalisation first-hand during the pandemic, with remote appointments enabling the health system to remain open and often saving healthcare professionals substantial time.

Patients have also adjusted to digital services and are now accustomed to telephone or video appointments and medical tests arriving via post. This was facilitated by the NHS, which eased procurement journeys supporting the adoption of new technology.

The digitalisation of the healthcare system should provide much needed efficiency as well as support better outcomes. For example, tools to help triage patients or request upfront diagnostic tests should help ensure face-to-face consultations only occur where necessary and when GPs have sufficient information to provide a  meaningful consultation. Taking some strain off GPs should also make the profession – which has seen a drop in new entrants – become more attractive, further mitigating the healthcare provision gap.

Tech-enabled diagnostics and imaging tools should also help ensure greater standardisation and better outcomes for patients. There is a significant shortage of radiologists in the UK, but tech platforms that utilise artificial intelligence to carry out initial screenings of an MRI or CT – which are then verified by a radiologist – better leverage healthcare professionals’ time and often provide more consistent outcomes.

As a result, we should see the lines between primary and secondary care blur, with technology facilitating more joined up care provision in local ecosystems, involving pharmacies and community care providers, and many digital providers straddling the primary / secondary lines. In this way, digitalisation should actively support the move towards integrated care systems.

Firms at the forefront

These emerging hybrid healthcare solutions offer a significant investment opportunity. The digital healthcare software and services companies we invest in leverage technology to better support clinical outcomes, as well as enable greater access to healthcare professionals. This is about ensuring patients access the right support in the right format at the right time.

For example, eConsult is the market leader in digital triage services to GP surgeries. With its growth accelerating as a result of the pandemic, eConsult now has a c.50% market share and covers more than 3,300 GP practices. Developed by clinicians, the service enables the remote closure of c.70% of cases – hugely advantageous in optimising resource and capital allocation. Its recent acquisition of Q doctor, a video, telephone and SMS platform, ensures that patients requiring a consultation can do so via a range of mediums.

Another example is Kooth, an online mental wellbeing provider. It acts as a digital support community for those suffering from mental health issues, offering discussion boards, one-to-one messaging with mental health professionals, and informational articles and tips. With one in four people experiencing a mental health problem each year in England, private applications such as Kooth provide an important opportunity to alleviate some of the pressure placed on healthcare systems.

While a hybrid healthcare system can improve outcomes for patients and better leverage time-poor healthcare professionals, a long-term approach is vital. This is where the active engagement and deep networks of a healthcare focused venture capital trust can provide support and long-term capital.

For example, our extensive networks allow us to ensure private healthcare providers possess diverse skillsets. Following our recommendation, eConsult recently appointed a non-executive director with deep experience in driving growth through effective proposition development. We can also support companies with their acquisition strategy, from understanding the capabilities looking to be acquired, market mapping and supporting on execution.

With a proven ability to bring small innovative firms to scale, venture capital trusts can help pave the way for a better healthcare future.

Startup Details

Startup Details


Gresham House Ventures

Gresham House Ventures seeks to support exciting UK businesses with bold ambitions for the future, by providing transformational growth capital and expertise to accelerate business potential.

  • Headquarters Regions
    London, UK
  • Founded Date
  • Founders
  • Operating Status
  • Number of Employees