Brand
A UK-based digital professional has warned that as many as 70% of British businesses don’t fully understand SEO, or the methods employed by Google’s algorithm to analyse, rank, and display relevant search results. This is a particularly troubling statistic as many firms struggle to stay afloat during COVID-19 and risk squandering their budget on SEO campaigns that simply won’t deliver.
Love for a tech brand has a massive impact on customer loyalty and recommendations according to a new study. People who love a brand are three times more likely to recommend it to others and will tolerate it making twice as many mistakes as any other, before taking their custom elsewhere. Indeed, according to the Brand Love report, such a brand can mess up almost five times and people will still stay loyal to it.
Email marketing is a fundamental part of business communications, but how many are customers actually reading? According to a recent survey by af2m (French Association for the Development of Multi-Operator Multimedia Services and Uses), only 20% – far fewer than most marketing teams would care to admit. Is there a better way to reach your customers? Research by af2m has found that SMS campaigns are blessed with a 90% open rate within three minutes of receipt!
As the UK is now in its third national lockdown, consumers and businesses are turning once more to remotely delivered services and digital experiences to survive in the coming month. As the world adapted to the impact of COVID-19, 2020 saw a rapid increase in digitisation, including from age groups that traditionally had been slower to adapt.
The online world is vital to many people in the current climate. Face to face coffee dates and lunch with friends have been swapped for the scheduled Zoom calls and frequent internet issues. The light at the end of the tunnel is slowly becoming clearer for us all, but that does not mean that digital marketing should be ignored once things begin to become ‘normal’ once more.
The biggest marketing trend that we’ve seen throughout 2020 is the drive to build a strong personal brand. Customers are becoming savvy to the ethics and ethos of the businesses that they are buying from. They are being more discerning in their choices driven by the desire to do good and to avoid untrustworthy brands during an unpredictable time.
A new survey by the Data & Marketing Association (DMA) has found that brands have become more compassionate in 2020. The majority of senior marketers (74%) surveyed said their brands or clients have shown more compassion and thoughtfulness amid the pandemic – this included 14% who said this increased, with just 6% reported this happening less.












