Zendesk has released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning.
Those of us in the recruitment services space are pausing, with a significant heap of excitement and a little touch of alert to perceive how the scene is going to change for us in the coming year. Is it true that we are prepared for 2020?
British Patient Capital has commented on the British Business Bank’s Small Business Equity Tracker which reveals UK VCs currently have a record amount of dry powder ready to deploy.
As the nation continues to work from home for the most part, new research reveals that a quarter (24%) of those currently working from home say maintaining communication with colleagues is the biggest challenge they have faced while working away from the office.
Johnathan Ransom, CEO & Co-founder of Square Mile Farms spoke to Startups Magazine about the challenges and opportunities that arose during the 2020 COVID crisis whilst raising from their network. Think back, post-2008 financial crisis, internet technologies and crowdsourcing both evolved to allow companies to easily raise funds from their network and community for the first time. The power and value of the crowd have only increased since then, helping businesses grow quickly and sustainably while reaching entirely new audiences.
The Managing Director of Xero today has argued for a national campaign to help the UK’s 5.9 million small firms bounce back post lockdown.
Founded by Milo Hill and David Hampshire, DOOZY was built during lockdown and allows people to create free quizzes, share them with friends and play them instantly. And it really is as simple as that – no downloads, no sign-ups, just creating a quiz and sharing it with friends.
NAEA Propertymark has partnered with REACH UK, a scale up programme, to help its members navigate through the world of technology by selecting the best startups and launching them into the marketplace.
Over the past few months, the world of business has been turned upside down due to COVID-19. During such unprecedented times, maintaining customer confidence and loyalty is a key focus for companies. The way in which businesses manage its customers throughout uncertain times is often the difference between losing or retaining clients, and ultimately business survival.
Even in the bleakest of times, entrepreneurs have found a way to innovate and create disruptive products that have enhanced our daily lives or solved a problem. Take the humble chocolate chip cookie, baked for the first time after the Great Depression. During a period of severe economic hardship, this new treat offered some richness and comfort and remains immensely popular to this day.
Focal Point Positioning (FocalPoint), a UK-based startup has built and showcased software that solves the accuracy problems that plague sports and running wearables.
The COVID-19 pandemic has massively accelerated the pace of change in the business world. Leaders and employees have had to adapt to operate in a challenging environment, where the only certainty is change. Not only have organisations had to rapidly adjust to the changing needs of its people, customers and suppliers, but it has also navigated the financial and operational challenges. This has led to many businesses prioritising the now, focusing on reshaping its operations to stabilise revenue and align with short term demand.
Many progressive startup founders choose to incentivise and reward their early hires with equity. The key benefits of a share scheme are that employees become more productive, more loyal, and more aligned with the company’s goals.
At the start of 2020, my aspirations looked very different. In January 2020, I was geared up to go to the gym three times a week. The year was looking bright and I was ready to step things up. Now, I just want to get the battery on my watch fixed.
Until recently, for many smaller businesses, their website was purely a shop window with few, if any, transactions done through it. However, thanks to social distancing measures it has now become the primary means of business for almost every company. Ensuring your website is not vulnerable to hackers and other criminals is therefore more important now than ever. The crippling reputational and financial cost of a cyberattack can put a small company out of business.
In today’s global and increasingly competitive marketplace, it is more important than ever to stand out from the crowd and capture the attention of consumers. Trade marks are essentially ‘signs’ which help consumers to identify and differentiate your products or services from those of competitors and other traders.
Have you been toying with the idea of building up a tech company that could one day match the likes of Google, Apple, or Facebook? Well, this may seem a dream too far-fetched, but nothing is impossible with the right strategy, skill, and vision.
In the weeks following the brutal murder of George Floyd and the global protests it sparked, we saw hundreds of companies posting a black square on social media as part of #BlackOutTuesday – an outward display of support and solidarity to the Black Lives Matter movement and the black community.
Every company has its own culture, defined by its values, and governing principles that the leadership and employees equally share. While most people consider culture an unimportant element, it has a real impact on performance, retention and the company’s ability to adapt to changes. A disengaged team will leave founders staring into the horizon alone.
London-based startup, RacketPal is on a mission to help more than one billion racket sports players and enthusiasts meet their perfect playing partners. The team is excited to announce the successful closing of its first pre-seed funding round worth £150,000.
