At a time when the COVID-19 pandemic and subsequent lockdown has caused large-scale disruption to businesses worldwide, remote working has been a shining example of how to ensure ‘business as usual’, particularly in areas such as customer service. If Gartner predictions are correct that over 40% of all employees will continue remote working post-COVID, businesses must redefine remote working by ensuring customer service staff – contact centre agents and supervisors – are equipped with fit-for-purpose technology to ensure they deliver a truly first-class service to the customer. Anne-Meine Gramsma, Chief Commercial Officer at ContactCenter4ALL, explains.
The Coronavirus lockdown has had a huge impact on Britain’s workforce, resulting a the majority of the working population finding themselves homebound, either working from home or furloughed. It was recently reported that 7 in 10 UK businesses have furloughed staff, resulting in millions of people across the country stuck at home with nothing but time on their hands.
Shanghai-based personal mobility provider, AIWAYS has unveiled the U6 ion electric crossover coupe concept ‘in the metal’ for the first time at the Chengdu Auto Show in China. With a focus on aerodynamics, intelligent technology and lightweight design, the U6 ion investigates the exciting future of the AIWAYS brand. The production version will be AIWAYS’ second all-electric SUV set to go on sale in China and Europe, with a direct-to-customer sales model in Europe in 2021.
The Entrepreneurial Sales Institute (ESI), whose mission is to support the professionalisation of the sales function through better sales education, has developed a new Entrepreneurial Sales microcredential, endorsed by Verizon Connect, to help those working in sales navigate today’s complex marketplace and gain in-demand skills.
The Czech marketing startup for home product testing, Testuj.to, for brands and e-shops has proven to be a new way of reaching customers, even during the coronavirus period. Testuj.to not only addresses customers directly, it also acquires valuable reviews for a given product or brand. B2C will never be the same again.
While car MOTs were scrapped during lockdown, taking the same approach with a business could be a mistake that leads to catastrophic consequences. Just as leaving unchecked, unroadworthy vehicles on the road is potentially dangerous, by not taking control of a business and leaving success to chance is a gamble at the best of times, but right now that approach could be the beginning of the end.
As firms look to re-launch projects and resuscitate their business beyond COVID-19, the importance and value of freelancers as a critical requirement to retain skill at an affordable rate is essential for recovery. Someone only too aware of the importance of this is the CEO of The Future Strategy Club (The FSC), Justin Small; this is a benefit he has been aware of for a long time.
One of the few positive effects of the COVID-19 pandemic had been the renewed focus of the climate agenda. Over the past few months we have seen companies like BP begin to divest from their traditional oil and gas business and set aggressive net zero targets. For startups this represents a huge opportunity.
Some founders come up with their business ideas alone, whilst others do so with friends or associates. Some founders wish to stay as sole founders, whilst others prefer to work with co-founders to share the tasks, decision making, and risks, as well as adding often complementary skills or knowledge to their own.
Fifty percent of people currently employed are planning on looking for a new job after COVID-19, according to new research released from Hooray Health & Protection. Nearly a quarter (24%) of employees questioned said they were somewhat likely to seek a new job, 13% said they were very likely and twelve percent were pretty positive when they said they were extremely likely to look for a new job post COVID-19.
SAVORTEX has announced the launch of its ‘Smart’ Hand Sanitiser, a revolutionary hygiene product designed to help restart the office economy in a post-COVID-19 environment. The innovative product uses smart technology to deliver the exact amount of sanitiser required without touching the device, and to ensure maximum use, providing companies with peace of mind as workplaces re-open.
Forty nine percent of employers are planning to stagger return to work based on employees’ own health risks related to COVID-19, whilst 46% will be staggering employees return depending on how critical their role is to the business. The next most popular strategy is the creation of smaller work groups (40%), followed by changing work hours (34%), a voluntary return scheme (33%), and splitting shifts (28%).







