If you have purchased a new computer within the last few years, you likely lack something – ports. You know, places to plug in your stuff. With streamlining and consolidation, many modern computers (including the entire MacBook family) have shifted to utilising only USB-C and Thunderbolt 3. Because of this, a dock or hub is essential when you Work From Home.
Online multimedia sales acceleration platform, Crikle has announced full availability of its browser-based application set to transform the guided selling experience in the age of distance selling. Crikle offers a secure online sales consultation and conversion platform that organisations can white label to deliver an optimised, branded digital buying and selling experience for clients.
Can personal data from the EU being transferred on the basis of Privacy Shield to the US, guarantee an adequate level of data protection as per the GDPR? Head of Marketing for SmartSurvey, Neil Stone, offers some thoughts and guidance around this issue, while looking at the potential impact of the Privacy Shield’s invalidation for the technology sector and prospective customers.
It was recently reported by manufacturer lobby group, Make UL and Santander UK that the effects from COVID-19 could cost the sector a potential £35.7bn in Gross Added Value this year alone, as output has fallen to an all-time low-leading to implications that the UK’s manufacturing growth will suffer from these effects until 2022.
Each generation handles money in a different way. Afterall, people have grown up in different eras, they place value on different commodities, and some are busy saving for retirement while some are squirreling away their pennies in order to see the world one day. Attitudes towards saving money are most certainly generational, and there are plenty of assumptions people tend to jump to about these attitudes.
Online learning platform, Coursera has partnered with Digital Boost UK, a partnership with BCG Digital Ventures and Founders4Schools, to offer organisations and charities affected by the pandemic access to digital skills. The partnership is made possible by Coursera’s Workforce Recovery Initiative, where any state and country can provide unemployed workers with free access to online learning.
I’m going to focus on digital products/services in this article, increasing the contribution of digital products/services only makes more sense for any business in a COVID-19 and post COVID-19 world. All things being equal to grow post COVID-19 we need to manage at least one aspect of the digital customer life cycle better than we were doing before COVID-19.
At a time when the COVID-19 pandemic and subsequent lockdown has caused large-scale disruption to businesses worldwide, remote working has been a shining example of how to ensure ‘business as usual’, particularly in areas such as customer service. If Gartner predictions are correct that over 40% of all employees will continue remote working post-COVID, businesses must redefine remote working by ensuring customer service staff – contact centre agents and supervisors – are equipped with fit-for-purpose technology to ensure they deliver a truly first-class service to the customer. Anne-Meine Gramsma, Chief Commercial Officer at ContactCenter4ALL, explains.











