At a time when the COVID-19 pandemic and subsequent lockdown has caused large-scale disruption to businesses worldwide, remote working has been a shining example of how to ensure ‘business as usual’, particularly in areas such as customer service. If Gartner predictions are correct that over 40% of all employees will continue remote working post-COVID, businesses must redefine remote working by ensuring customer service staff - contact centre agents and supervisors - are equipped with fit-for-purpose technology to ensure they deliver a truly first-class service to the customer. Anne-Meine Gramsma, Chief Commercial Officer at ContactCenter4ALL, explains.

New analysis from Xero, the global small business platform, and AlphaBeta (part of Accenture), have revealed trends relating to the recovery of the UK’s small business economy following the impact of COVID-19, showing tentative improvements in revenue and payment times.

Fifty percent of people currently employed are planning on looking for a new job after COVID-19, according to new research released from Hooray Health & Protection. Nearly a quarter (24%) of employees questioned said they were somewhat likely to seek a new job, 13% said they were very likely and twelve percent were pretty positive when they said they were extremely likely to look for a new job post COVID-19.  

Forty nine percent of employers are planning to stagger return to work based on employees’ own health risks related to COVID-19, whilst 46% will be staggering employees return depending on how critical their role is to the business. The next most popular strategy is the creation of smaller work groups (40%), followed by changing work hours (34%), a voluntary return scheme (33%), and splitting shifts (28%).

While car MOTs were scrapped during lockdown, taking the same approach with a business could be a mistake that leads to catastrophic consequences. Just as leaving unchecked, unroadworthy vehicles on the road is potentially dangerous, by not taking control of a business and leaving success to chance is a gamble at the best of times, but right now that approach could be the beginning of the end.

Over the course of the last three months, the private sector has undergone a seismic shift with an anticipated 531,000 businesses in the US set to go under in 2020 and a fifth of all small businesses in the UK to fail during the COVID-19 period.

Some founders come up with their business ideas alone, whilst others do so with friends or associates. Some founders wish to stay as sole founders, whilst others prefer to work with co-founders to share the tasks, decision making, and risks, as well as adding often complementary skills or knowledge to their own.

Commercial real estate, HR and technology professionals are focused on finding innovative ways to meet the challenges of a post-COVID workplace through safe and effective back to work strategies. John Williams, Head of Marketing at Instant Offices, considers what this means for businesses heading back into the office.

Growing fears of a no-deal Brexit will prompt an increasing number of British and international investors to move their financial assets overseas out of the UK, believes the CEO of a large independent financial advisory and fintech organisations.

Starting a company and being a founder is stressful - especially in the current COVID-19 environment. Last year, 19% of all European founders said starting a company had a negative impact on their wellbeing, and a global pandemic will not bring that number down. However, mental health issues are not widely discussed in the startup ecosystem and beyond.

‘Homepreneurs’ are emerging across Britain during lockdown, as time at home and changing employment conditions have encouraged many to consider new opportunities and think creatively about the future.

A new survey by global consultancy, Brandpie has uncovered that the number one challenge CEOs expect to face over the next five years is finding the right talent. Furthermore, Brandpie reports that 98% of CEOs surveyed agree that the new generation of talent have different expectations from previous generations - with emotional considerations such as alignment of a company's culture and values trumping benefits like flexible working, training, and access to technology for the majority of millennials.

Following the impact of COVID-19 on the economy, we have seen widespread business closures, pay cuts, reduced hours, and redundancies, resulting in many workers looking for a new venture. Today, LinkedIn is one of the go-to platforms for budding job hunters searching for a new role, therefore the competition is high. To help those looking to enter a new career field, online educational platform, Preply has provided tips on the things to consider when messaging a recruiter on LinkedIn.

In the COVID-19 era many people are taking the opportunity to organise and simplify their home working spaces, making good use of the ample time at home. But de-cluttering your virtual space - including your computer/laptop, phone, cloud storage, etc - is just as important as de-cluttering your physical space.

The data from Close Brothers Asset Finance’s latest research is now available on its free-to-use SME Data Hub. Conducted in late June and early July in partnership with Kantar, the research focuses on the impact of the COVID-19 pandemic.

The home kitchen and dining area have become the most lucrative money making locations in Britain, that combined are generating £37.4bn to the British economy during lockdown - that’s being coined as ‘Kitchen Table Talent’. The research commissioned by Attic Self Storage, revealed that although restrictions are being lifted, 41% of office workers are expected to continue their jobs from home, with 44% saying it’s the most productive place they have ever worked.

Are you working at home and struggling to maintain productivity? For the majority of Brits currently working from home due to the COVID-19 pandemic, and for those looking to do more home working in the future, flexible office specialist, Workthere, has shared 10 tips on how you can create an office space that leads to maximum productivity.

Welcome to a new series of articles where I will provide practical top tips on a wide range of decisions and challenges that early stage businesses have to make every day. Here I will look at everything from start up to scale up and from the more simple to the more complicated.

Sage has launched new research revealing 62% of Small and Medium sized Enterprises (SMEs) have made or are planning to make redundancies following the COVID-19 pandemic. This equates to 1.4m jobs at risk if the Government fails to take decisive action now.

There is some light at the end of the tunnel for small businesses. As the lockdown continues to ease many retailers and hospitality businesses are now opening up again, or preparing to return soon.