Online learning platform, Coursera has partnered with Digital Boost UK, a partnership with BCG Digital Ventures and Founders4Schools, to offer organisations and charities affected by the pandemic access to digital skills. The partnership is made possible by Coursera’s Workforce Recovery Initiative, where any state and country can provide unemployed workers with free access to online learning.
I’m going to focus on digital products/services in this article, increasing the contribution of digital products/services only makes more sense for any business in a COVID-19 and post COVID-19 world. All things being equal to grow post COVID-19 we need to manage at least one aspect of the digital customer life cycle better than we were doing before COVID-19.
Each generation handles money in a different way. Afterall, people have grown up in different eras, they place value on different commodities, and some are busy saving for retirement while some are squirreling away their pennies in order to see the world one day. Attitudes towards saving money are most certainly generational, and there are plenty of assumptions people tend to jump to about these attitudes.
The Coronavirus lockdown has had a huge impact on Britain’s workforce, resulting a the majority of the working population finding themselves homebound, either working from home or furloughed. It was recently reported that 7 in 10 UK businesses have furloughed staff, resulting in millions of people across the country stuck at home with nothing but time on their hands.
The saving and investing app, Moneybox has raised £4m in just four hours on Crowdcube, the investment crowdfunding platform – smashing the 2020 record for largest number of investors in a single campaign. Over 10,000 investors have taken part in the fundraise so far, which saw Moneybox reach its original target of £1,000,000 in just 20 minutes.
The banking platform that consolidates multiple cards and accounts into one smart card and app, Curve has announced it has partnered with Onfido, the global identity verification and authentication company, to speed up, simplify, and unify its Digital Identity and Know Your Customer (KYC) processes.
At a time when the COVID-19 pandemic and subsequent lockdown has caused large-scale disruption to businesses worldwide, remote working has been a shining example of how to ensure ‘business as usual’, particularly in areas such as customer service. If Gartner predictions are correct that over 40% of all employees will continue remote working post-COVID, businesses must redefine remote working by ensuring customer service staff – contact centre agents and supervisors – are equipped with fit-for-purpose technology to ensure they deliver a truly first-class service to the customer. Anne-Meine Gramsma, Chief Commercial Officer at ContactCenter4ALL, explains.
Fifty percent of people currently employed are planning on looking for a new job after COVID-19, according to new research released from Hooray Health & Protection. Nearly a quarter (24%) of employees questioned said they were somewhat likely to seek a new job, 13% said they were very likely and twelve percent were pretty positive when they said they were extremely likely to look for a new job post COVID-19.











