Features
Once an afterthought in most transactions – except in pure technology acquisitions – intellectual property (IP) is moving to the centre of deal-making. Software, data, and AI shape nearly every product and service, and the know-how, data sets, and IP rights behind them increasingly determine whether a deal delivers its growth story.
Running a small business is rewarding, but demanding. From serving customers to managing cashflow and dealing with economic uncertainty, you are constantly juggling different demands and roles. The daily grind can also make it easy to forget about your accomplishments, and our latest research shows fewer than half (43%) of small businesses regularly get the opportunity to pause and celebrate their wins.
Small and mid-sized businesses have always won on something enterprise giants can’t copy: the personal relationship with their customers. But now those same customers expect AI-powered experiences as part of the service, and the tools on the market are built for companies with entire AI teams, six-month budgets, and enterprise-scale infrastructure. SMBs can’t afford to build that, but they also can’t afford not to have it.
Ask any AI founder what keeps them up at night, and you’ll hear many of the same stories. Hidden infrastructure costs that blow up the burn rate without warning. Waiting weeks, or even months, for GPU capacity to come online. Scrambling to navigate compliance requirements that feel like a full-time job. These aren’t abstract problems. They are everyday hurdles that can delay product launches, frustrate investors, and stretch teams thin.
Launching a startup is a balancing act. You’re driving product development, fundraising, sales, and recruitment, often simultaneously. But for many non-technical founders, the most challenging area isn’t fundraising or sales. It’s building the product itself, especially when outsourcing to software consultancies.
Small and medium-sized enterprises (SMEs) have always impressed me with their agility and creativity. They are the ones who take bold risks, experiment quickly, and often bring real innovation to market first. But there’s no denying that, for years, large corporations had the upper hand in terms of resources, technology, and reach. What I’m seeing now, however, is a real shift. Artificial Intelligence (AI) is giving SMEs the kind of leverage that used to be reserved for the biggest players.
Demand is growing for the ability to collect and analyse the outputs of Generative AI (GenAI) tools like ChatGPT and Perplexity. These tools, which use Large Language Models (LLMs), are increasingly being used as alternatives to traditional internet search engines. For this reason, professionals working with search engine optimisation (SEO) and its new incarnation, generative engine optimisation (GEO), are keen to understand what sources LLMs draw from and how they present topics relevant to particular brands and industries.
Here’s the thing: voice-enabled building is different from attaching a mic to your app. It’s a stack, a series of product choices, and a series of legal requirements that feel inconsequential in a prototype and acutely real the moment you receive your first inbound call. When done right, voice accelerates time-to-value for users, opens up accessibility, and expands your funnel. If you hurry, you send lag, mishear, and trust issues that are difficult to overcome.











