In 2020 we experienced a lot of change to our working lives, with many of us turning to Google for tips and advice on working from home. Influenced by what we’ve all been searching over the past few months, Lauren Gordon, Behavioural Insights Adviser at Bupa UK shares the top workplace trends to follow for 2021 and tips on how to make these trends work for your physical and mental health.

Although we have bid a grateful farewell to 2020, the disruption and uncertainty we experienced are spilling over into 2021. If there is one thing that we learnt last year, however, it’s that we need to accelerate the pace of transformative change. Connected technology is of critical importance in this process, and is likely to be one of the key economic drivers going forward.

With most of the country on strict lockdown and no prospect of returning to the office any time soon, 2021 is playing out like much of last year so far, and people all over the country are understandably frustrated and tired. With uncertainty around the future and remote working continuing for most, staying motivated at work is crucial for us to maintain positive momentum and mindset this year.

With the COVID-19 crisis leaving the economy in turmoil and more than 800,000 people out of a job, the New Year heralds a fresh start for Britain’s entrepreneurs. Around 56,000 new businesses are expected to start-out this month - which is almost 2,000 a day.

AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. This article will discuss how this advanced tech can help contact centres deliver a consistently high level of customer experience (CX) and ease internal contact centre pain points in a post-COVID world.

Despite the government relaxing or extending certain deadlines for several annual financial outgoings, such as insurance policies, mortgages and MOTs, the call to extend the 31st January 2019/20 self-assessment deadline was rejected.

Call it a New Year’s resolution or call it a business plan, it’s all the same in the world of startups. Setting goals and reaching for the stars is all part of the startup journey as you have to show vision, commitment, and determination in all that you do. The only difference is that it’s not about you, it’s about your business.

COVID-19 has put unimaginable pressure on small and medium sized businesses across the UK. For these businesses, now more than ever, cash flow is everything. Expenses play a major part in a business’ cash flow, and if handled correctly, can leave companies with a substantial pot of money at the end of each financial year.

‘I’ve had this idea…’ It’s apparently ideas that drive entrepreneurs. Spotting a gap in the market, formulating an amazing product or service that will answer it. Why hasn’t anyone thought of it before? Good ideas are everything when it comes to starting a business… That is, until you find yourself blindsided by an idea that doesn’t take you anywhere because it has no data to back it up. Because while ideas are the entrepreneur’s bread and butter, it’s data that powers their production. At least, that’s been my experience.

As the Corona Pandemic continues to derange the global supply chain processes and economy across the globe, consumers' inclination towards online buying has been increasing, resulting in many businesses switching to online to stay afloat during this challenging time.

Pivoting. Along with ‘unprecedented’, ‘lockdown’ and ‘the new normal’, it’s become somewhat of a buzzword over the last 12 months - and in the conversations I have among my business contacts, partners and stakeholders, rarely a day goes by where I don’t hear it used in one way or another.

Before we can begin to understand AI, we need to learn about the edge. A lot of people have never heard of the edge, but in truth it's a bit like the chicken and the egg - you can’t have one without the other. For clarity, the ‘edge’ we are talking about involves the device on which you’re reading this article.

There's no time like a crisis for entrepreneurship. Looking back, some of the most successful companies in the world were founded in times of economic and societal turmoil. It's no wonder that millions of people want to follow the example of their founders in these trying times.

Innovative companies around the world are realising their dreams and going to market with new and creative products and services. As they’re starting out, they often assemble teams of creative minds and experts in areas of product development, research, human resources, marketing, and more. More often than not, one key member of the team often omitted is the expert focused on intellectual property (IP) and patent strategy. This area is typically the last thing on an entrepreneur’s mind as they’re launching their business.

You might have a business plan but what happens when your business doesn’t, er, go to plan? You’ve invested time, money and effort in making sure your startup gets off the ground. Naturally, you want to protect it from any setbacks. 

From product launches to investor pitches, in the current climate, virtual events have become essential to businesses wanting to connect with their clients. But if you haven’t planned a virtual event before, it can seem daunting. With so many hosting options, plug-ins and technicalities to think about, where’s the best place to start? We’ve compiled some top tips to help simplify the planning and make your virtual event a success.

Despite home working remaining firmly on the agenda for the near future, more than a third of people (37%) admit they still don’t have a dedicated space to work from at home. What’s more, just a quarter of home workers have invested in comfortable seating (26%) or a desk (27%).

Small businesses have files that must be kept safe and secure. They include internal documents, corporation paperwork, financial statements, insurance documentation, and any documents with personal information. Although the attention is often on cyber attacks at large companies like Amazon, LinkedIn, and Equifax, smaller companies also experience their own share of data breaches.

Venture Capital Trusts were created 25 years ago as a means of effectively channelling government support towards the UK’s most dynamic early-stage businesses. Never has this been more important than in the midst of the current global pandemic.

As the UK is now in its third national lockdown, consumers and businesses are turning once more to remotely delivered services and digital experiences to survive in the coming month. As the world adapted to the impact of COVID-19, 2020 saw a rapid increase in digitisation, including from age groups that traditionally had been slower to adapt.