SMEs play a crucial role in the economy, accounting for a significant portion of job creation and economic growth. In today's competitive market, providing outstanding customer service is essential for the success of SMEs. According to Khoros, 83% of customers agree that they feel more loyal to brands that respond and resolve their complaints.

Last year, just a few weeks after Russia invaded Ukraine, I took a trip to Krakow, Poland (against my mother’s wishes).

A mental health audit can help a company better understand parts of its business that could remain hidden from view or present as future problems. The mental health requirements of employees continue to shift, so evaluating where the gaps exist now in terms of mental health training, diagnosis and treatment for conditions, and the use of data to measure the success of the workplace, can help leaders to prepare and make informed decisions about their workforce’s requirements.

Without a doubt, small and medium-sized enterprises (SMEs) are essential to the European economy.

Industry players are on a mission to differentiate themselves, while merchants and consumers are demanding innovative ways to pay for what they buy.  A seamless payment experience is becoming more and more important to consumers and therefore merchants as ecommerce continues to be as competitive as ever.

Physical assets such as stock, machinery, cash and business premises are often core to business operations and might be the first thing business owners think about when valuing a company on the balance sheet. 

Private limited companies are often led by a single director who is also sole shareholder. However, without a succession plan, problems could arise if that sole director shareholder dies.

Dry January is the annual campaign which urges participants to abstain from alcohol for a month. Paula Allen, Global Leader of Research and Total Wellbeing at TELUS Health shines a light on what businesses can learn from Dry January and how to identify and support substance use and addiction in the workplace.

Four in five (80%) employers have increased their health and wellbeing support or employee benefits to adapt to the changing circumstances of their staff, according to new research conducted during January 2023 for GRiD, the industry body for the group risk protection sector.

As the times move forward, so do the workplaces we inhabit. In the modern workplace, it is often not the older generation of workers that act as its foundation but instead the new fresh minds coming through the doors, pioneering a workplace’s growth.

Predictions are always hard to make.

What do we get if we take a dose of entrepreneurial impostor syndrome, media, and a female founder? The potential for a perfect storm that leads to business failure before it has even had the chance to bloom.

Business leaders are being held back from meeting growth ambitions due to negative connotations surrounding debt, according to research from Growth Lending.

Among the questions I am most frequently asked is this one: When is the best time to pursue a start-up?

Given that we might have officially entered a recession by the time you read this article, and with other global economies also on the brink of recession, when I think about the issues that women in tech are facing, raising funds in this climate seems high up on the agenda.