“This investment is both a testament to DRUID AI’s success and a catalyst to elevate businesses globally through the power of agentic AI,” said Kim. “Customer success is what it’s all about, and delivering real business outcomes requires understanding companies’ pain points and introducing innovations that help those customers address their complex challenges. That’s the DRUID AI way, and now we’re bringing it to the world through this new phase of global growth.”

Roland Dennert, managing partner at Cipio Partners, a premier global venture capital fund, explained: “At Cipio Partners, we focus on supporting growth-stage technology companies that have achieved product-market fit and are ready to scale. DRUID AI aligns perfectly with our investment strategy – offering a differentiated, AI-based product in a vast and rapidly growing market. Our investment will help accelerate DRUID AI’s expansion into the U.S. and elsewhere, fuel further technological advancements, and strengthen its position as a global leader in enterprise AI solutions. We are excited to partner with DRUID AI on its journey and look forward to supporting the company in shaping the future of enterprise AI-driven interactions.”

Kim’s proven track record in leading high-performance teams and scaling AI-driven technology businesses ideally positions him to spearhead that effort. He has more than two decades of operating executive experience in the application, infrastructure, and security industries. Most recently, he was CEO of Sumo Logic. He serves on the boards of directors of SmartBear and Andela. In addition, he was a senior operating partner at private equity firm Francisco Partners, CPTO at Citrix, SolarWinds, and Hewlett Packard Enterprise, and chief architect at GE.

DRUID AI cofounder and Chief Operating Officer Andreea Plesea, who had been interim CEO, commented: “I am delighted Joseph is taking the reins as CEO to drive our next level of growth. His commitment to customer success and developing the exact solutions customers need is in total sync with the approach that has fueled our progress and positioned us to raise new funds. Joseph and the Series C set up DRUID AI and our clients for expanded innovation and impact.”

The appointment of Kim as CEO and the new funding come on the heels of DRUID AI earning a Challenger spot in the Gartner Magic Quadrant for Conversational AI Platforms for 2025. This is just the latest development validating the maturity of DRUID AI’s platform and its readiness to deliver business results in a market that is experiencing rapid advancement and adoption.

In 2024, DRUID AI grew ARR 2.7x year-over-year. Its award-winning platform has powered more than 1 billion conversations across thousands of agents. In addition, the DRUID AI global partner ecosystem has attracted industry giants Microsoft, Genpact, Cognizant, and Accenture.

DRUID AI is trusted by more than 300 global clients across banking, financial services, government, healthcare, higher education, manufacturing, retail, and telecommunications. Leading organisations such as AXA Insurance, Carrefour, the Food and Drug Administration (FDA), Georgia Southern University, Kmart Australia, Liberty Global Group, MatrixCare, National Health Service, and Orange Auchan have adopted DRUID AI to redefine the way they operate.

Companies have embraced DRUID AI to help teams accelerate digital operations, reduce the complexity of day-to-day work, enhance user experience, and maximise technology ROI. Powered by advanced agentic AI and driven by the DRUID Conductor, its core orchestration engine, the DRUID platform enables businesses to effortlessly deploy AI agents and intelligent apps that streamline processes, integrate seamlessly with existing systems, and fulfil complex requests efficiently. DRUID AI’s end-to-end platform delivers 98% first response accuracy.

“At Georgia Southern, we recognised that to truly meet the needs of today’s digital native students, we needed to offer dynamic and accurate real-time support that would solve their issues on the spot,” said Ashlea Anderson, CIO at Georgia Southern University. “By leveraging DRUID AI’s platform, we’ve created personalised and intuitive experiences to support students throughout their academic journeys, increasing enrollment and student retention. The result is a more efficient, connected campus where students feel supported, engaged, and better positioned to succeed."

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