Since 2020, this vision has taken us from a small team focused on rail journeys in the UK, to empowering over eight million assistance requests across global transport networks, also gaining traction in international markets and entirely new industries.

Building an accessibility network

At Transreport, we are building something bigger than a product. We are developing the world’s first accessibility network. A secure, digital platform where people with access needs can share their requirements seamlessly.

This network allows for access needs to be communicated across all participating organisations, whether in transport, hospitality, or events. This shift removes the friction experienced when people with access needs have to repeat personal information at every travel touchpoint, and empowers people to travel and access experiences with greater autonomy, while at the same time, enabling businesses to deliver truly inclusive, personalised experiences.

We’ve seen first-hand how embedding accessibility delivers commercial returns. In fact, UK operator National Rail has reported a 10-point increase in customer satisfaction for assisted journeys after adopting Passenger Assistance technology. With the Purple Pound – the collective spending power of the Disabled community – worth £274 billion in the UK alone, the market case for improved accessibility is clear.

We’re not building this alone. Transreport’s  Community Network is at the core of our growth strategy – a group of over 1,000 Disabled people and allies who test features, surface pain points, and guide our roadmap. Feedback from the community is essential and this model, grounded in lived experience, ensures that solutions are relevant, impactful and scalable.

AI driving progress in accessibility

AI has played a key role in scaling impact, as our technology helps to minimise friction and improve user experience for people with access needs. Transreport is testing natural language chat to help customers get real-time information on their journeys, and passengers can now book assistance requests directly through a conversational chatbot.

This is not AI for the sake of it. It’s designed to elevate the user experience to a new level, while empowering businesses with an AI agent that is deeply integrated with their day-to-day operations.

Scaling from UK rail to global transport links

This year, we took a major step forward, launching in Japan with Hankyu Corporation. Our platform now operates across 87 stations, supporting more than 30,000 assistances each month. Japan is known for its high standards in transport and hospitality, so it means a lot to see a partner like Hankyu embrace inclusive innovation.

And while our roots are in rail, we’ve expanded into the Aviation industry, as well as working with partners in Hospitality, Events and Leisure to bring the same accessibility-first approach to new sectors, empowering better experiences across all stages of a journey.

What makes accessibility complex is also what makes it powerful – it’s not ‘one-size-fits-all’. That’s why we’re building a network that adapts, learns, and connects, not just through interfaces, but through human insight.

By working collaboratively with users and operators, we’re creating a scalable, inter-operable infrastructure for inclusive travel, and in doing so, unlocking new value for businesses, governments, and most importantly, the people they serve.

During the first five months of 2025 alone, Transreport’s technology has already enabled more than 1.2 million accessible journeys. We’re proud of our progress so far, but it’s just the beginning.

The future of inclusive travel won’t come from compliance alone. It will come from businesses that move fast, listen closely, and build for the world as it really is.

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