VerbaFlo’s conversational AI agents are now live across Housing Hand’s website, voice line, WhatsApp channel, and WeChat – providing 24/7 multilingual support to thousands of prospective tenants. The platform is designed to respond to enquiries in under 10 seconds, eliminating wait times and freeing up internal support teams to process applications with boosted efficiency.

With peak rental season underway in the UK, the market for rental accommodation is becoming increasingly competitive, especially in student housing. As a leading service provider for general rentals and student housing, Housing Hand is experiencing the ripple effects of this demand and supply imbalance.  Housing Hand's strategic investment in AI and customer service processes is helping it meet this heightened demand by automating routine questions, cutting response times, and ensuring round-the-clock support. This allows Housing Hand to make the rental process swifter for both tenants and landlords.

This multi-channel rollout is already yielding strong early results, with up to 70% automation of repeat queries, an expected 15–20% increase in lead-to-signup conversion rates, and over 2,000 customers supported since 15th May 2025.

VerbaFlo’s AI is reducing manual workloads so teams can focus on converting leads, all while accelerating user journeys from interest to action with speedy and accurate responses. Each channel, whether it be webchat, calls, or WhatsApp, is fully integrated with Housing Hand’s internal systems and FAQs, allowing AI agents to instantly resolve common queries and direct users to the next best step.

VP Singh, COO and Co-Founder of VerbaFlo said: “Our partnership with Housing Hand is a great example of how AI can transform high-enquiry environments, and meet demand at scale without compromising on accuracy, tone, or availability. Upon meeting the team, it quickly became clear that our platform could help streamline the immense volume of enquiries they handle daily. We’re excited to be delivering a solution that reduces operational friction while enabling a faster, more responsive experience for users everywhere. This is just the beginning of how intelligent automation can reshape customer experience in the rental and guarantor space – making it more accessible, scalable, and human than ever before.”

Graham Hayward, Managing Director of Housing Hand, said: “Innovation and customer care drive everything we do at Housing Hand, and teaming up with VerbaFlo takes that promise even further. With multilingual AI on webchat, phone, WhatsApp, and WeChat, we can now provide international students and busy professionals with the 24/7 support they need. Our partnership with Verbaflo is an example of how AI is shaping the future of the property sector, and we’re excited to see how our partnership can create a smarter, more inclusive guarantor experience for today’s diverse rental market.”

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