The pandemic hit many industries in very different ways and insurance is among them. On one hand, COVID-19 brought excessive deaths among policyholders causing claims to reach a staggering $5.5 billion in the first nine months of 2021. On the other hand, insurers jumped in on the digitisation race: the 2020 KPMG CEO Outlook surveyed insurance executives and 85% stated that due to the pandemic, they invested more effort to create a seamless digital customer experience.
With all the ChatGPT talks that have been going around for months now, the Conversational AI industry has experienced a rise of interest from companies and investors alike.
As the Conversational AI Summit comes to London on 16-17th May, it promises to bring together leading conversational AI innovators to discuss the latest technological advancements, deployments, challenges, and best practices across regulated enterprise sectors.
