Henry Ford once said: “It’s not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages”. And he’s not wrong – building good relationships with customers is the foundation for success. The CRM system is often hailed as the heart of customer experience (CX), yet many businesses don’t give their CRMs as much thought as they merit. Here, Ross Slogrove, UK country manager of contact centre software provider Ringover, shares his blueprint for a successful CRM strategy.
We’re all feeling under pressure right now, with the cost-of-living crisis hitting every business in the UK. While turning the lights on and plugging in your office phone system can’t be avoided, there’s certainly some ways to cut back costs. Here, Kristian Torode, Co-Founder and Director of business telecoms services provider Crystaline shares his top tips for keeping your comms costs low.
Full-service event company Creation is celebrating monumental success having ranked 29th in The Sunday Times 100 following a record-breaking financial year and staggering growth.
Silveray, an X-ray technology spin-out from the University of Surrey, has raised £2.2M in a seed funding round led by the UK Innovation & Science Seed Fund (UKI2S). ACF Investors, R42 Group, UK Future Tech Investment (UKFTI), InnovateUK, Cambridge Angels, and SyndicateRoom’s Access fund were also involved in the funding round.
Less is more, someone wise once said. And with the world’s biggest trial of the four-day work week underway in the UK, many entrepreneurs and start-up directors are asking the same thing: could we do the same work in less time? If the idea of dropping a day makes you lose sleep, fear not! There are many ways to help you be just as productive- and maybe even more- with a shorter working week.
Twilio has launched new research which finds that British consumers will go to extreme lengths to have their issues taken seriously by customer service teams.
London-based Plug-and-Play Finance specialist, Weavr, has announced the launch of its latest whitepaper, entitled ‘Embedded finance: Bringing value into focus.’
When we consider age, we often think of it in terms of a chronological exercise. We’re born, we grow older and then we die. But what about our biological age?
COVID had a dramatic and immediate impact on every part of the UK business community. One change that seems set to remain in place long after the pandemic is over is the shift to hybrid working. A substantial 4.33 million of UK employees now work from home all or part of the time.
Photography is one of the most important aspects of your branding and shouldn’t be underestimated. From building a positive reputation and grabbing the attention of the right audience, to getting recognised, there are so many reasons why you need to invest in photography when it comes to reinforcing your business’ brand.
As 2022 draws to an end, the world economy and the cost of living are threatening to cause havoc in the UK. Anyone could be forgiven for refusing to look beyond this winter.
Deliverect, a global scale-up that simplifies digital orders for more than 27,000 locations across 40 markets, today announced new global research, which revealed that more people are purchasing takeaway or delivery orders today than they were before the recent increase in cost of living. The survey, which was commissioned by Deliverect and conducted by Censuswide, found that 57.34% of consumers are now purchasing up to three takeaways in a week now, in comparison to 49% prior to the inflation increase.
Social media users have picked up on the fact that Deliveroo customers are able to pay for their food orders using Klarna, sharing dismay with the controversial ‘eat now, pay later’ option during the ongoing cost of living crisis.
A study conducted by Roland DG across the UK and Europe has revealed that over a third (35 per cent) of shoppers avoid entering shops with badly maintained storefronts, and a third (29 per cent) are less likely to spend money in them. The overall findings from the study suggest certain sections of the high street need a significant facelift if they are going to mount a recovery post-COVID.
A clearly defined hierarchical structure has been a long-standing and unchallenged part of business models for as long as anyone can remember, but perhaps it’s time to freshen up the make-up of technical teams.
The retail industry has experienced a huge shift in recent years. The power now lies with the customers. Yet, some brands have been slow to understand the gravity of this situation and find themselves falling behind as a result.
Mindtech, the developer of the world’s leading synthetic data creation platform, has announced its data pack offering for customers who are looking to build AI-based vision systems in a faster and more cost-effective way.
Six months since successfully launching flexible workspace in London’s Aldgate Tower, beyond has launched a cost-saving initiative to make office space more affordable and accessible to small businesses.
Norwegian augmented-reality educational platform Ludenso announces $1m in seed funding to support its creation of the world’s first augmented-reality universe designed for educational publishers.
Enate, a fast-growing and pioneering intelligent automation platform, announced it has received a follow-on investment round of £2 million from Mercia, a growth-focused investment firm with experience backing innovative SaaS businesses.
