How can AI agents fix the broken customer support experience

AI-powered voice solutions are revolutionising customer interactions, making businesses available 24/7 and redefining engagement. AI agents are no longer just answering calls; they are now handling everything from resolving inquiries to completing purchases with human-like efficiency. But as these virtual assistants grow smarter, the real question is – can they truly transform customer support and elevate the entire customer experience?

MedTech World Dubai: $2,854.00M Medical Devices Market Takes Centre Stage

As the medical devices market in the United Arab Emirates is projected to reach $2,854.00M in 2025, MedTech World is set to host its Dubai event, bringing the global and local MedTech communities together at the InterContinental Festival City Hotel on February 23 and 24, 2025.

Why SMBs should think big about AI investments in 2025

Securing talent, making strategic investments, and fostering long-term growth remain key hurdles for small and medium-sized businesses (SMBs), in part due to limited financial resources. With fewer long-term lending options available, many SMBs are left relying on short-term credit to manage essential expenses. A recent survey underscored this challenge, revealing that a third (33%) of UK small businesses had placed over 25% of their monthly expenses on credit cards over the past year.

Employees call for more wellbeing support from employers

Only 51% of part-time and full-time workers in the UK feel their employers provide support, resources or initiatives that improve their wellbeing, a new study from infinitSpace has revealed.

The UK is the unicorn hub of Europe

Global research group, the Hurun Research Institute, has released Hurun UK Unicorns and Future Unicorns Index 2024, showcasing 137 outstanding startups competing on the world stage and driving the UK economy to new levels.

The BIG Cornish Tech Showcase: powering innovation, inspiring the future

Tech Cornwall’s flagship event, the BIG Cornish Tech Showcase, is returning on February 27, 2025, at The Atlantic Hotel, Newquay, from 10am to 5pm. This free-to-attend event is the biggest opportunity of the year to connect with Cornwall’s thriving tech community, meet innovative suppliers, and gain insight from some of the most exciting names in technology.

Funding and support for silicon photonics research

Funding and support are now available for the next generation of great ideas to take silicon photonics from research to implementation.

JFrog and AWS agreement to help enterprises unlock value from software supply chains

JFrog, the Liquid Software company and creators of the JFrog Software Supply Chain Platform, has announced it has signed a strategic collaboration agreement (SCA) with Amazon Web Services (AWS). The agreement empowers enterprise customers to swiftly migrate workloads to AWS to maximise the value of their cloud-based, software supply chain investments.  

Noxus raises $1.5M to empower Europe’s enterprises to build their own AI workforce

Noxus has raised $1.5 million in pre-Seed funding. Led by SFC Capital, the round also saw participation from Antler, Bynd VC, Caixa Capital, AltaIR Capital, I2BF Global Ventures, Yellow Rocks, and Smart Partnership Capital plus prominent business angels from the European ecosystem. The funding will help further develop and scale Noxus’ platform and expand operations.

Bluebook raises $3M to build AI Agents for accounting firms

Bluebook, the AI-powered software specifically designed for savvy accounting firms eager to embrace AI innovation and transform traditional accounting practices, has announced it has raised $3 million in funding including $2.5 million pre-seed round led by EQT Ventures and a separate capital injection from Y Combinator. Angel investors in the pre-seed round include Huey Lin (Founding COO of Affirm), Laura Modiano (OpenAI) and Carles Reina (Eleven Labs).

Jarvis & Finity simplify pension management for the growing temporary workforce 

Jarvis has partnered with Finity to simplify pensions management for businesses in the recruitment industry. This integration will also act as a platform for direct access to pension data through a unified system.

Revving secures £107M to combat UK adtech’s cash flow crisis

Fintech scaleup Revving, which is reshaping digital media payments through innovative invoice factoring, has secured a £107 million investment led by global asset manager DWS.

Making the mundane magical: the unconventional path to building yetipay

In the competitive world of fintech, success stories often start with failure. For Oliver Pugh, Founder of yetipay, this couldn’t be more true. Starting his entrepreneurial journey at just 20 years old with an events business, he’s weathered multiple ventures, a pandemic, and the complex world of payment processing to build what’s becoming a significant player in the payments industry.

Edmund raises €500K to enhance manufacturing with AI agents

Edmund, a Czech-based startup specialising in AI solutions for manufacturing, has closed a €500,000 pre-seed round led by Lighthouse Ventures, with Czech Founders VC,  Borovicka Capital, and deeptech investor Tensor Ventures joining. This round of fundraising will be used to enhance Edmund’s platform and expand its presence throughout the EU and US markets.

Using lateral hires to solve UK’s tech skills gap

In its 2024 report, Tech Nation revealed that the UK’s tech sector is booming, as it boasts 171 ‘unicorns’ and a market valuation of $1.1 trillion.

HowNow closes Series A with £7.5m to scale skills-first learning

HowNow – the AI-powered learning and skills platform, has announced the completion of its Series A funding having raised a total of £7.5 million. Following an initial £4 million Series A investment from Mercia Ventures and FTSE 100 education firm Pearson in February 2023, HowNow recently secured a further £3.5 million from the same two investors, along with Fuel Ventures.

Addleshaw Goddard launches Ethnic Business Growth Programme 2025

Addleshaw Goddard and HSBC have announced the return of the Ethnic Business Growth Programme, an initiative which seeks to empower and support UK businesses which are led by entrepreneurs from ethnically diverse backgrounds.

Deputy Prime Minister endorses Responsible Business Accreditation on 5th Anniversary

The Good Business Charter and its 1,000+ accredited organisations received a welcome boost as it celebrated five years of championing a clear commitment to responsible business practices towards people and planet.

The Future of Capitalism competition 2025

The second Future of Capitalism Competition, founded by The Leo Lion Company, took place on the 12th February at The Shard in London. The Startups Magazine team went along to the evening to learn more about the startup finalists of this year’s competition, and to celebrate with the finalists and winners.

CUTISS reports positive Phase 2 trial results for denovoSkin in reconstructive and burn surgery

CUTISS AG, a life sciences company at the forefront of tissue engineering therapy and regenerative medicine, has announced positive long-term efficacy and safety readout in the Phase 2 clinical trials of denovoSkin in reconstructive surgery as well as in burns treatment.