Simplifying shipping for SMEs: a Q&A with ShipStation

ShipStation is Auctane's comprehensive online shipping solution for small and medium-sized e-commerce businesses. Acting as a centralised hub, ShipStation allows businesses to efficiently manage and ship orders across various channels.

Matthew Trattles, ShipStationDiscussing ShipStation, Matthew Trattles, the VP of SMB commented: “Our goal is to simplify the complexities of e-commerce logistics, providing a scalable platform for businesses to thrive, so they can focus on what’s important to them.

“As the Vice President of SMB (small-to-medium-sized businesses), I oversee the relationships we have with our SMBs, ensuring our operations run as smoothly and efficiently as possible for our customers across Europe.”

In this Q&A with Startups Magazine, Matthew Trattles discusses ShipStation, how it simplifies the shipping process for small businesses, trends within the shipping sector, and more.

How does ShipStation differentiate itself in the market?

“Amongst the growing realm of e-commerce logistics, ShipStation stands out with its intuitive interface, robust automation features, and extensive integration ecosystem. ShipStation offers a user-friendly platform that simplifies the complexities of order processing, label creation, and shipment tracking for SMBs. Its seamless integration with various e-commerce platforms, marketplaces, and carriers provides flexibility and compatibility, while customisable shipping components enhance sellers’ brand identity.

“ShipStation's scalability ensures it can accommodate an array of business sizes, from startups to enterprises, making it a versatile and indispensable tool in the e-commerce landscape.”

In the realm of e-commerce, logistics can be quite complex. How does ShipStation simplify the shipping process for small and medium-sized businesses?

“ShipStation eliminates the need for businesses to juggle multiple systems or platforms for shipping management.

“In terms of order processing, ShipStation allows SMBs to set up rules and automation workflows to streamline repetitive tasks, saving time and reducing the likelihood of errors. For branding identity and professionality purposes, ShipStation offers SMBs customisation options for shipping labels, packing slips and email notifications.

“Additionally, our platform is catered to scale with SMBs as their business grows. By working with trusted delivery partners like UPS and DHL, ShipStation ensures fast and efficient delivery across the UK, whether your business is shipping a handful or hundreds of orders a day.”

How else do you help SMBs with this process?

“In addition to our central platform integration and automation features, ShipStation optimises shipping rates by comparing options from multiple carriers including UPS, DPD, Parcelforce, Evri, Yodel and GlobalPost, ensuring SMBs can choose the most cost-effective solutions.

“Batch processing and bulk actions streamline order management, saving time and enhancing operational efficiency. ShipStation's compatibility with our couriers’ tracking data means that it’s easier than ever for SMBs and their customers to track the whereabouts of their orders and get regular updates on arrival times.

“Dedicated customer support ensures our customers receive assistance with any shipping-related queries or challenges they may encounter, further simplifying the shipping process and bolstering their confidence in managing logistics effectively.”

In terms of analytics and reporting, how does ShipStation empower merchants to make data-driven decisions about their shipping and logistics?

“ShipStation empowers merchants with robust analytics and reporting tools. We provide real-time shipping rates, delivery options, order trends, and detailed insights into shipping performance. This data enables businesses to make informed, data-driven decisions, optimising their strategies, enhancing customer experiences and positioning the business one step ahead for future success.”

Technology plays a crucial role in streamlining shipping and logistics. Could you shed some light on the key technological innovations that ShipStation has introduced?

“One example is how ShipStation has evolved in order to simplify the workflows of e-commerce merchants with multiple physical stores or warehouses.

“ShipStation allows merchants to split single customer orders across these different locations to ensure a frictionless experience for their buyers. Conversely, ShipStation also enables its merchants to bundle multiple separate items with the same delivery address in order to drive efficiency in their operations, as well as a superior delivery experience for their buyers.”

What measures has ShipStation taken to promote environmentally friendly shipping solutions?

“Fundamentally, ShipStation helps businesses become more efficient and streamlined, using less manpower and resources to get their products to customers around the globe. Additionally, we work with eco-friendly shipping solutions such as Zedify, a cycle parcel courier, to offer our users environmentally-friendly shipping solutions.”

As e-commerce continues to evolve, what trends or technologies do you believe will significantly impact shipping and logistics in the next few years?

“In the evolving e-commerce landscape, key trends and technologies like advancements in automation and the integration of emerging technologies as well as an increased focus on sustainable shipping practices will significantly impact the shipping and logistics sector. Staying ahead of these trends positions ShipStation as a leader in shaping the future of e-commerce logistics.”

Finally, could you share any future plans or developments that ShipStation is excited about? How do you see the company shaping the future of e-commerce logistics?

“At ShipStation, we are dedicated to continually improving our services for our UK customers. Our focus is on providing the best possible shipping rates by constantly expanding and refining our offerings and delivery partners. We strive to integrate the latest technologies into the ShipStation platform, making parcel sending simpler and more efficient than ever. Our goal is to streamline the entire shipping process, ensuring a seamless experience for our customers.