The figures released show the company exceeded expectations, hitting 200 per cent of its new business revenue and pipeline targets, while maintaining high customer retention levels. The business is now expanding rapidly across multiple markets.

Today, customer experience occurs across numerous touch points online, in-store, and on the phone. To truly understand how each one contributes to and impacts the overall customer experience, businesses need to make sense of their customer data in a unified way so they can identify exactly where they need to improve.

This is where Chattermill’s Unified Customer Intelligence comes into play. 

Chattermill unifies customer feedback, support, and conversation channels and uses deep learning to interpret meaning and sentiment in real-time customer interactions. This enables companies to identify the critical drivers of CX and make strategic changes that boost customer loyalty, advocacy, drive growth, and reduce churn. 

Among Chattermill’s Q1 Fiscal Highlights for Q1 2022:

• 200 per cent of new business revenue target achieved
• 200 per cent of pipeline target achieved
• Among Chattermill’s sales team, the top performer achieved 223 per cent over their target, and the lowest performer achieved 173 per cent over target

Luke Moore, Chief Revenue Officer at Chattermill, said: “Our Q1 results demonstrate how companies increasingly need Chattermill’s Unified Customer Intelligence platform – to help them understand their customers, and see their customer reality. 

The significance of over 200 per cent of the pipeline target met suggests this trend is continuing, and we’re hiring to absorb the pace and scale of demand. These results leave us in a powerful position to vastly exceed our projections for this year and continue our rapid expansion across the USA, Europe, LATAM and APAC.”

Chattermill’s platform and its value have been recognised by the world’s leading fast-growth customers – from HelloFresh to Uber, Deliveroo to Wise. Chattermill was also selected to the Tech Nation Upscale 2020 cohort, ranked 16th in Deloitte’s UK Technology Fast 50, and was recognised by Forrester as a key vendor in its Voice of the Customer industry report.