Rachael is responsible for Xero’s global sales, marketing, communications, and customer functions. Throughout her career she has held leadership positions in marketing, sales and HR, predominantly in digital and technology companies.

Rachael believes customer experience must resonate from the inside-out and advocates for positive engagement programs to effectively mobilise the business strategy at scale. Rachael has a Masters in Applied Positive Psychology, a Masters in Business Administration, a Bachelor of Business, and is a member of the Australian Institute of Company Directors.