The annual research surveyed 1,000 senior decision makers at UK micro, small, and medium-sized businesses. It found the majority recognise the professional benefits of improved wellbeing; over four-fifths (82%) agree they perform better at work when they are mentally and physically healthy, and two-thirds (67%) recognise they need a positive work-life balance to be a good leader or manager. Some of the main professional benefits of a better work-life balance cited by respondents are greater productivity, improved focus, and better decision making.

The findings indicate a shift towards a more balanced approach to the challenges of running a business. Over three-quarters (77%) of SME leaders say they currently have a good work-life balance – up from 62% in 2024. Yet a significant proportion still report challenges that reflect the demands of running a small business – over a quarter (28%) say they find it difficult to step away from overseeing day-to-day business activity.

Ruchi Sharma, Vice President, UK Commercial at American Express, said: “Our research shows that small business leaders recognise that sustainable success starts with looking after themselves. Meaningful time away from day-to-day pressures is essential so they can switch off, recharge and find fulfilment outside of work. Our focus is on supporting entrepreneurs as they grow their business, and with rewards earned on everyday spending that give them more choice in how they enjoy downtime.”

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