Co-led by Red River West and AIpha Intelligence Capital, with participation from Lunar Ventures and Stride VC, the funding will support DeepOpinion's global expansion and enhance its AI platform. This investment positions the startup to play a pivotal role in agentic automation, particularly for tasks traditionally carried out by knowledge experts.

From Crisis to Innovation: How AI Transforms Disaster Response

Recent floods in Austria have highlighted the shortcomings of traditional disaster claims processing. Insurance companies, overwhelmed by a 10 to 50-fold increase in claims, struggle with a backlog that leaves disaster victims waiting five weeks for resolution. The crux of the issue is unstructured data – emails, forms, documents – that slows down manual processing. With 93 million people impacted by disasters in 2023 alone, the need for rapid claims management is more urgent than ever.

DeepOpinion’s AI platform offers a transformative solution by automating claims processing in as little as 90 seconds. Its no-code system allows businesses to create AI-driven applications that manage vast amounts of unstructured data, drastically improving efficiency. At the heart of the platform are AI agents, which act as intelligent mediators between a company’s software tools, while a self-learning system refines operations through continuous human feedback. This approach automates the entire claims process, providing swift financial relief to disaster victims and reducing the psychological and economic toll.

Redefining Enterprise Automation

DeepOpinion’s AI technology is positioned to disrupt the $850 billion back-office operations market. The platform’s versatility extends across industries, offering solutions for repetitive cognitive tasks in insurance, banking, manufacturing, and telecommunications. In insurance, it revolutionises claims processing, document management, and underwriting. For banks, it optimises customer onboarding, trade financing, and loan processing. By automating complex processes at scale, DeepOpinion is leading a new era of enterprise automation.

Stefan Engl, DeepOpinion's co-founder, emphasises the platform's transformative nature: "We're not just improving productivity; we're reinventing work itself. Our AI delivers full autonomy for knowledge-intensive workflows, automating entire processes end-to-end."

Engl highlights the multiple impacts of their solution: "We're addressing the evolving workforce dynamics by automating tasks unappealing to younger generations and filling gaps left by retiring workers. Simultaneously, we're meeting the 'instant expectation economy' demands through rapid, automated operations. This empowers businesses to expand seamlessly across sectors, driving growth and efficiency."

A Unique Approach to Solving Complex Knowledge Work

"DeepOpinion stands out in the crowded AI landscape with its ability to fully automate complex knowledge work at scale," said Antoine Blondeau, Managing Partner at Alpha Intelligence Capital.

Oliver Huez, Partner at Red River West added, "Traditional automation tools, like robotic process automation (RPA) systems, were never structured to fully automate end-to-end knowledge work. Unstructured data, such as documents, emails, and tickets, constitute the bulk of information flow in the business world. Without a solution to handle these, the level of automation is limited. We talked to many players, and none have come close to DeepOpinion in terms of performance. DeepOpinion’s  technology and ability to handle such data provide its clients a higher return on investment, an order of magnitude higher, positioning it as a leader in the next wave of intelligent automation systems for business operations.”

DeepOpinion's proprietary technology leverages context-understanding capabilities and large language models (LLMs) to process any data you’d expect to encounter in a back office. It adapts to any document type, offering zero-shot document understanding that eliminates the need for templates or training data, and connects to over 200 enterprise software tools. The solution is ready-to-go, and organisations can streamline operations in weeks instead of several quarters.

Karsten Vogel, an Innovation Leader at Uelzener Insurance, and a user of DeepOpinion said: "The big challenge for us is dealing with highly unstructured data and very different invoices, and ensuring that they are all processed accurately. Before working with DeepOpinion, the technology wasn’t able to deliver the results we needed, and manual intervention was still required.

"Currently, we are extremely satisfied with our results [...] DeepOpinion stands out because of its technological solution and progress. The speed at which we can bring projects to market – within a quarter – is extraordinary. This is not something we could have achieved with other providers."

DeepOpinion has bolstered its leadership team with four automation industry veterans. Graeme Clark, former SVP - EMEA at Blue Prism, UiPath’s former Regional Vice President Chris Zechmeister, former Sales Director Enterprise Accounts Christiane Klecz, and former Director – Strategic Partnerships EMEA Hendrick Leitner. These executives bring deep expertise in scaling AI and automation companies. Their addition signals DeepOpinion's intent to accelerate its market presence and refine its AI-driven automation platform for enterprise applications.

Clients across the insurance, financial services, and telecommunications sectors have already turned to DeepOpinion. Notable names include manufacturer Siemens, telecom provider e&, trading platform BitPanda, reinsurer HannoverRE, and insurers such as Uelzener and Allianz, which have reported automating important claims processing tasks using DeepOpinion's platform.

Engl added: “With our technology, victims of everyday inefficiencies or even natural disasters won’t need to wait for support from their insurer, bank or otherwise. The space between a request and response will be near instant, and people will use the available time to invest in human relationships, paving the way for a future where efficiency and empathy coexist seamlessly.”