Cue launches AI agents to reform customer service
Cue, a provider of customer service software, has launched its highly anticipated AI Agents. Following its $2 million raise earlier this year, this innovation by Cue empowers businesses to automate routine inquiries, personalise customer interactions, and deliver exceptional service at scale.
Cue's AI Agents are trained on content from websites and company documents provided by businesses, allowing them to understand natural language and respond to a wide range of questions and requests. The AI Agents seamlessly integrate with existing workflows, enabling businesses to:
- Reduce response times: AI Agents can handle basic inquiries instantly, freeing up human agents for more complex issues.
- Improve customer satisfaction: Personalised responses, human-like conversation and 24/7 availability ensure a positive customer experience.
- Boost agent productivity: By automating repetitive tasks, AI Agents empower agents to focus on high-value interactions.
“At Cue, we’re committed to helping businesses deliver exceptional customer service in a rapidly evolving landscape,” said Rhett Trickett, Chief Product Officer at Cue. “Our AI Agents represent a significant leap forward in customer service automation, enabling businesses to streamline operations, enhance efficiency, and ultimately, build stronger relationships with their customers.”
This launch reinforces Cue's position as a trailblazer in the customer service software industry. By combining cutting-edge AI technology with their existing chat software solutions, Cue is setting new standards for what businesses can achieve in customer support and engagement.
