A recent job satisfaction survey found that two-thirds of UK professionals have quiet quit their jobs. First coined by disgruntled Gen Z employees, quiet quitting, or the silent resignation, is used to describe employees who are disengaged from work.
Post-pandemic, we had the Great Resignation – the movement where hundreds of thousands of people changed or left their jobs.
Studies have shown that micromanagement has a detrimental effect on employees – the Journal of Experimental Psychology reported that employees who feel they are being micromanaged perform at a much lower level.
A Gov UK survey, published in April 2023, revealed that 32% of businesses have suffered a security breach or cyber attack in the last twelve months.
According to Salesforce, simple tasks like data entry and paperwork once took up so many hours that sales teams only spent one third of their time actually making sales.
In the 1930s, industrial engineer Allen F. Morgenstern coined one of the most famous quotes on productivity: “Work smarter, not harder.” So, what does working smarter look like today?
Office architecture has been changing for three years. Meetings have become Zoom calls, a quick phone call is an email, and an email an instant message.
Multi-channel communications solutions provider, Ringover will exhibit at the Recruitment Agency Expo, hosted at the Excel London on 21 and 22 March, 2023.
Almost a third of university courses still combine face-to-face teaching with online learning, data gathered by the BBC suggests.
Under new Government legislation, millions of employees will be able to request flexible working on their first day of employment. As the UK comes one step closer to making flexible working the default, what should businesses do to help facilitate the transformation?
2022 – the year the monarchy changed, we lost two prime ministers and the UK experienced the battering of three major storms in just one week.
According to the Confidence Index 2022 by CWJobs, 41% of companies planned to make better use of recruitment technology in 2022. With recruitment up 66% in 2022 compared to the previous year, it’s no surprise the industry is seeking ways to adapt.
“My experience of working from home is you spend an awful lot of time walking very slowly to the fridge, hacking off a small piece of cheese, then walking very slowly back to your laptop,” said Prime minister Boris Johnson. Worryingly, he’s not the only person to believe the office is essential.
Mathematicians once proclaimed that there are over 177,000 distinct ways to tie a knot in a necktie. Users of customer relationship management (CRM) software may also feel like they’re forever learning something new – there’s always a new trick or updated module to get to grips with.
Fluctuating vacancies triggered by the pandemic and Brexit have left the recruitment industry in limbo.
Henry Ford once said: “It’s not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages”. And he’s not wrong – building good relationships with customers is the foundation for success. The CRM system is often hailed as the heart of customer experience (CX), yet many businesses don’t give their CRMs as much thought as they merit. Here, Ross Slogrove, UK country manager of contact centre software provider Ringover, shares his blueprint for a successful CRM strategy.
A quick Google search of the renowned buzzword ‘customer experience’ returns over 1.5 billion results. That’s 104 times more than the population of Europe.
