Oli Mival

Dr Oli Mival is Director of User Research at Skyscanner and a highly experienced UX professional who bridges the gap between academic theory and research to industry practice and implementation. A masters in psychology and a PhD in computer science has led to his specific philosophy for the successful implementation of technology to enhance and augment people's activities, not to get in the way as can so often be the case.

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How Skyscanner tackled travel uncertainty through user research

As a travel company dedicated to putting travellers first, user research has always been an important part of our work. However, in 2020 it took centre stage when the unpredictable happened and a global pandemic changed entire industries overnight.