Anastasia Maslakova

I hold a degree in Business Management with a concentration in Finance from UMass Boston. After graduating, I made a career transition to UX research, where I have accumulated over 7 years of experience. Initially, I worked as a UX researcher at State Street, a prominent financial company, before moving on to my current role at Smartsheet, a dynamic tech company. In my current position, I lead research efforts in a significant visibility product area. I am passionate about empowering and supporting peers in their pursuit of careers in the tech industry. 

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Unlocking Customer Satisfaction: Leveraging CSAT for Startup Success

In the early stages of launching a new product or service, startups often face resource constraints that limit their ability to invest in dedicated UX research.