Steven Pals

Steven Pals is Director of Business Development at Autoagent, the market-leading escrow tax processor with modernized, service-focused solutions that eliminate refunds and provide up-to-the-minute accurate tax data and escrow payment processing for mortgage lenders. Pals leads the growth and adoption of Autoagent’s EscrowCloud platform. For more information, visit  www.autoagent.com/solutions/payer/.

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The hidden costs of outsourcing: why mortgage lenders should consider direct servicing

Today’s mortgage lenders face significant operational challenges, particularly when relying on third-party processors for outsourcing services. These services, while potentially streamlining certain tasks, often come with high costs and can limit the lender’s control over their operations.