Nigel Adams

Nigel Adams, Senior Advisor at Apromore, is a thought leader in service operations excellence, with deep experience in the banking sector. He has nearly 25 years of experience focused on creating enterprise value from operational improvement, risk management and performance optimisation. Nigel is known for driving performance and transformational change at pace while leading large, multi-award-winning teams in complex delivery networks. In addition to a consulting career at KPMG, he has brought his skills to bear for leading banks, including NAB and ANZ, focusing on global payments and cash operations, financial crime, and business performance.  

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DORA – bureaucratic bugbear or golden opportunity?

The Digital Operational Resilience Act, commonly known as DORA, is scheduled to come into force on 17 January 2025. It aims to both harmonise EU Information and Communication Technology (ICT) regulation across EU member states and, more importantly, address a critical gap in how financial institutions manage ICT operational resiliency risks.

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