Karina Karn

Karina Karn is a Product Marketing and Revenue Operations Manager specialising in strategic messaging and behavioural conversion. She is dedicated to identifying and fixing the invisible leaks where B2B SaaS companies lose their buyers. With 14 years of experience, Karina bridges the gap between technical CRM implementation and consumer psychology. Her expertise lies in crafting high-leverage messaging strategies and "Revenue Leak Audits" that optimise the entire customer lifecycle, from initial activation to long-term retention. A regular contributor to industry publications and a speaker on London’s keynote stages, Karina has delivered strategic advisory for high-growth technology firms and international networks. She is the host of the Choice Decoded podcast and the author of Why Customers Choose, where she dissects the psychological triggers of human decision-making. She holds a Master’s degree from a leading European university and specialises in orchestrating omnichannel strategies that turn behavioural insights into predictable revenue systems.

3 Articles Published | Follow:
How framing changes the way consumers perceive your offer

The Framing Effect is all about perception. The way you frame or present the same thing changes how people perceive it. Customers don’t just react to the facts; they react emotionally to how those facts are shown. The roots of the idea go back to the work of Tversky & Kahneman (1981), applied in marketing by Ries & Trout.

Mimetic desire: the hidden force behind what customers want

Most customers don’t judge products on their own. Instead, they follow what others desire, a psychological driver known as Mimetic Desire. When people see something is popular, it doesn’t just reflect quality; it creates belonging and status.

Why startups struggle to sell and what behavioural science reveals about it

Founders often obsess over product features, funnels, and pricing but forget the one thing that drives decisions: human psychology.