Danielle Harvey

Danielle Harvey is Global Vice President, Head of Travel and Hospitality Strategy at Quantum Metric. As an industry lead, Danielle provides expertise that helps airlines, hotels, and other travel providers optimise the digital customer experience. Danielle has 15 years of experience as a practitioner in the travel industry, having spent 11 years with Wyndham Hotels and Resorts and four years with Avis Budget Group. She has held leadership roles in digital, marketing, and analytics. 

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Trends that will define retail in 2024

In 2024, retailers will be prioritising consumer preferences, including leveraging mobile as a primary touchpoint and implementing subscription models and loyalty schemes to help customers pay for goods. Here are my 2024 predictions for how these strategies will shape next year’s shopping habits.