Curtis Peterson

Curtis Peterson, SVP Customer Experience  Curtis Peterson is an accomplished executive with over 30 years of experience in managing information technology and operational excellence across telecommunications, technology, and healthcare industries. As Senior Vice President of Customer Experience at RingCentral, he leads the customer care organization, focusing on:  Customer Support Transformation - Spearheading a centre of excellence evolution of customer support and experience processes and systems.  Incident Management Excellence - Developing world-class incident management programs and communication strategies.  Technical and Innovation Communication - Driving technical and innovation communications and processes.  Previously as RingCentral's SVP Operations, Peterson scaled operations and expanded the company globally. His achievements include implementing AI for fraud prevention, resulting in 20× less fraud than industry averages, and expanding RingCentral's presence to over 40 countries.  Before RingCentral, Peterson developed VoIP services and managed large-scale network operations at various technology companies. His expertise in scalable networks and team building has been instrumental to RingCentral's success.