Audio technology company, IRIS, launches IRIS CLARITY, a software solution that eradicates all background noise in video meetings or contact centre calls, ensuring the voice of each participant is heard clearly and bringing control to otherwise uncontrollable environments.

Since the start of the global pandemic, there has been a huge shift to virtual working and with that an increase in hours spent on video and online calls. Platforms such as Zoom, Teams, and Google Meet have revolutionised our ability to work remotely, but we often find ourselves working in environments that are not fit for purpose. As the world moves ever more virtual, even large companies are adopting fully remote or hybrid working, including their customer contact centres. In an online poll, IRIS found that ‘background noise’ is the biggest frustration for participants in calls and online meetings.

Launching on 21st February, IRIS Clarity is a powerful AI voice isolation solution that eliminates all background noise and helps bring the focus back to the conversation, improving communication and productivity. Available via a desktop application for Windows and Mac and software ready for enterprise VoIP platforms, IRIS Clarity works in even the most demanding of environments. Game changing features include zero latency, incredibly low CPU requirements, and bi-directionality so that only one participant needs the software for both participants of a call to enjoy its benefits. This is particularly important for contact centres aiming to improve customer experience.

Jacobi Anstruther, Founder & CEO of IRIS, explains ‘IRIS CLARITY was born out of a real and immediate need. As the pandemic hit, we had to find a new way of working, and just like every other company on the planet, we spent hours on painful video calls full of noisy distractions that killed our flow. Luckily, we have a world class team of engineers, machine learning experts, and product designers in addition to our experience working in Formula One, where noise is also a key issue in clear communication. We knew we could solve this problem. The power of IRIS Clarity is that it works across industries and caters to teams of all sizes with our self-serve desktop application whilst also integrating seamlessly into global organisations through our enterprise-ready software. IRIS Clarity is a key component to our continued mission to enable the world to Listen Well.’

IRIS Clarity is available via a simple, secure desktop application that takes two minutes to set up and is optimised to work across all common online meeting applications and VoIP platforms. It is also available for enterprise-level contact centres and bespoke implementations, with support from IRIS’ team of voice isolation experts. Whether it’s a work meeting, customer call, or a catch up with your team, IRIS Clarity is designed so everyone can experience the benefits of conversations that flow.