Pollinate platform expands its global reach

The National Australia Bank (NAB) is partnering with Pollinate to transform their merchant acquiring offering for Small and Medium Sized Businesses (SMEs) across Australia.

SMEs are of vital importance to the Australian economy, driving over half of the country's economic output, and employing two in every three Australian workers. One third of Australian SMEs bank with NAB, and supporting them has never been more important. 

Central to this support is the ability for SMEs to access the digital tools and payment solutions historically only available to larger businesses.

NAB’s implementation of Pollinate’s global cloud-based platform will help their SME customers better manage and grow their businesses. In Australia only 54% of small firms use digital invoicing and accounting relative to 78% of large businesses. 

The Pollinate platform brings these and other digital services to SMEs through a single platform. Working seamlessly with NABs existing merchant acquiring infrastructure, the Pollinate platform gives SMEs business insights, integrations with third-party applications (such as accountancy) and the ability to run digital loyalty programs.

Andrew Irvine, NAB’s Group Executive for Business and Private Banking said NAB was focused on delivering innovative products for small businesses to help them succeed; “Real time data that delivers greater insights into what customers want, when and how they want it, can be transformative to a small business. Leveraging Pollinate’s platform, NAB will be able to give businesses the information they need to make decisions about their daily sales at their fingertips.”

By working with Pollinate, NAB is the second bank to join a global network, dedicated to bringing the next generation of merchant services to businesses around the world. The platform was launched as Tyl by NatWest in the UK in September 2019.

Pollinate’s model is to work with one leading bank in each geography, and is in advanced discussions in South Africa, Canada and other regions. NAB also joins NatWest, Mastercard, EFM Asset Management and Motive Partners as an investor in Pollinate, bringing the total amount raised to £70m.  

Al Lukies CBE, Pollinate Founder and CEO: “Banks around the world have had a difficult decade, but they remain the only ones in the payment chain who can connect directly with both merchants and consumers. NAB is ideally placed to create a virtuous circle between the bank, its business customers and the communities they serve.  We are honoured to be their partner of choice in Australia.”

Startup Details

Startup Details



Bringing together experts in payments, banking, loyalty, cloud technology and user experience design, Pollinate is more than just a collection of individuals. The team are passionate about small businesses, and together with its banking partners, are transforming commerce for SMEs.

The company's vision is to combine its strengths with the expertise and reach of the largest banks in the world, to provide small business owners with the 21st century tools they need - now more than ever - to grow and succeed.

  • Headquarters Regions
    London, UK
  • Founded Date
  • Founders
    Alastair Lukies, Jonathan Hughes, Fiona Roach-Canning, Tim Joslyn
  • Operating Status
  • Number of Employees