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GoTo unveils 100+ next-gen omnichannel and AI features for SMEs

GoTo has announced over 100 new features for GoTo Connect that combine omnichannel customer experience, powerful AI solutions, and streamlined management to help small and midsize enterprises (SMEs) communicate smarter and faster.

By introducing expanded mobile capabilities, new communication channels, powerful admin tools, and an enhanced unified inbox, GoTo Connect enables businesses to effortlessly manage conversations across email, WhatsApp, and more. This all-in-one approach eliminates the hassle of switching between multiple apps and platforms, allowing SMEs to boost productivity and enhance every customer interaction.

"These latest GoTo Connect advancements are designed to set a new standard for how businesses handle customer communications," said Damon Covey, General Manager of UCC at GoTo. "By unifying all communication channels into one intuitive, AI-powered platform, we’re empowering our customers to resolve issues faster, build stronger relationships, and provide a truly personalised experience no matter where they’re working. This means less time spent switching between apps and more time focused on what matters most: delivering exceptional customer experience." 

GoTo Connect’s all-in-one communications platform now offers SMEs: 

  • All in one platform to communicate across all channels: GoTo Connect now offers enhanced mobile functionality, newly added channels, and upgraded unified inbox performance and design. Seamlessly manage all communications, from email to WhatsApp and beyond, whether in the office or on the go
  • AI-driven customer experiences that delight every time: GoTo Connect’s AI-powered platform are designed to a new standard for performance with updates to manage calls 24/7, analyse agent conversations, and identify key phrases and speaker insights, all while saving team's valuable time
  • Simple communications management: GoTo Connect puts businesses in control with powerful admin tools to add products, edit audio clips, safeguard sensitive conversations, and manage SMS messaging, all through an intuitive design that makes setup and management easy, no tech expertise needed

“GoTo Connect enables us to deliver a true omni-channel experience. Some customers want to call, others prefer chat or text, and now we can meet everyone where they are –all from one platform." Robert Copeland, Director of Strategic Initiatives, Versitech LLC.