In this multi-stage financing round, troy receives an eight-figure investment to further expand its position as the Customer Experience leader in debt collection and drive forward its international expansion strategy.

Transaction Capital is a South Africa-listed financial services company and its business unit “Transaction Capital Risk Services” (TCRS) is active in receivables management in the South African and Australian markets.

The financial investment by Transaction Capital underpins the strategic importance of this partnership. By licensing troy’s debt collection platform, which has won numerous awards for its customer experience ("troy_experience"), Transaction Capital plans to unlock new market segments in South Africa and Australia.

For troy's international clients, this means that the "troy experience" will also be available in Australia and South Africa to optimize recovery rates and customer retention.

Furthermore, the cooperation aims to combine the tangible collection advantages of troy’s approach with the financial strength and pricing experience of Transaction Capital to purchase non-performing loans (NPL) at scale.

The bundle with TCRS as the prestigious financing partner and troy as the platform is particularly attractive to NLP sellers, as it both strengthens the competitive NPL pricing landscape and ensures the best possible collection experience for transferred customers.

In this regard, NPL sellers will not have to rely on promotional assurances. Via the "troy seller" web portal, which will be released in early 2022, they can monitor how troy is delivering on the promise of the best possible collection experience, with drill-down possibilities to the level of individual interactions with consumers.

This supports the sellers’ ESG goals which have become vital in the NPL ecosystem. The partnership has already won a German bank with this package.

Philip Rürup, Founder and CEO of troy, is excited about the joint opportunities with Transaction Capital: "When we started our journey, we decided to focus on excellent customer experience and to design the platform for international scalability.

"This strategy is paying dividends now. Our platform approach has allowed us to partner with a regional debt collection leader such as Transaction Capital while achieving an internationally homogeneous, optimal customer experience.

"This makes troy the perfect match for international brands with a rigorous focus on Customer Experience."

Stephan Venter, Group Executive of Transaction Capital Risk Services (TCRS), expects great things from the partnership: "Thanks to best-in-class performance, TCRS is the market-leading debt collection provider in South Africa, and we are also among the leading service providers in Australia.

"The partnership with troy will enable us to tap into the 'early collection' segment in our core markets and strengthen our regional expansion into Europe and the US."

Willi Mannheims, Managing Partner at eCAPITAL and troy's largest investor, added: "As a venture capital company, we always have to evaluate the influence of a strategic investor on the development opportunities of our portfolio company very carefully.

"In the dialogue with Transaction Capital, we have succeeded in combining the best of both worlds: To tackle the great opportunities of strategic cooperation without limiting troy's 'venture path'. My thanks go to troy's management and the TCRS team, who presented themselves as both pragmatic and far-sighted partners."

As part of the fundraising and transaction, troy was supported by Zelig, a fintech focused investment banking firm.