Technology reduces on site visits with fast video assessments
The system offers professional customer experience, helping businesses transform their customer service and field service operations with the power of AR, AI and live video. Local Kent company Pheonix Plumbing & Heating Solutions recently took this system on board working with The Farm, to assist with problem solving for customers and engineers seeking support on site from colleagues or Managers.
‘We saw the benefits immediately and valued the support from Jon Lovell at The Farm Process Management for helping us through the process of setting up the system. Our remote engineer team regularly have callers trying to explain a fault or maintenance query over the telephone, but now we can send an instant link to their mobile phone through the APP or web browser and see exactly what they see as it happens. The fix right first-time rate, among other areas, will improve more and more.’ – Dean Finchman, Managing Director, Phoenix Plumbing and Heating Solutions.
SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between businesses and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely.
‘We are extremely proud to represent SightCall in this market area. Previously the ability to use such an impressive solution has been out of reach of smaller business operations; now through our unique involvement, SME & SMB businesses have the opportunity to offer the same fantastic customer service levels, time saving, and cost reduction benefits that larger organisations have today’ – Jon Lovell, MD of The Farm Process Management Ltd
2022-03-28
