octonomy raises $20M to accelerate delivery of agentic AI for complex service workflows
octonomy, the German-founded AI company building agentic systems for complex enterprise support and service workflows, has announced the successful completion of a new seed round totalling $20 million, led by Macquarie Capital Venture Capital, with participation from Capnamic, NRW.Bank, and theTechVision Fund. This brings octonomy’s total funding to $25 million since its founding 15 months ago.
octonomy provides heavy equipment industries with AI systems that process information from a wide array of complex source material – such as technical manuals, schematics, standard operating procedures (SOPs), live maintenance logs and enterprise resource planning (ERP) data – with 95% accuracy to reduce unplanned downtime, accelerate service response and improve scalability. Whereas most AI assistants falter on complex or unstructured data and are limited to simple FAQs or text-based queries, octonomy’s proprietary agentic architecture enables technical staff to interpret and act on a broad range of documentation.
“Eighty percent of all AI projects fail as soon as things get complex. That’s exactly where we come in,” said Sushel Bijganath, founder and CEO of octonomy. “Our agents deliver verified 95+ percent response quality, empowering teams often accustomed to 50% accuracy rates with standard AI platforms. With Macquarie Capital Venture Capital at our side, we gain an international partner to make octonomy broadly available across Europe and the USA.”
Beyond its accuracy and data capabilities, octonomy can be deployed in under 20 days, integrating directly into existing enterprise systems without migration.
“octonomy has created an AI solution that automates complex knowledge work at expert level. It’s not just a chatbot evolution, but a genuine AI revolution, especially in technical support,” said Elmar Broscheit, Global Co-Head of Macquarie Capital Venture Capital. “octonomy demonstrates how complex enterprise processes can be automated precisely, securely, and at scale with proprietary intellectual property.”
“Industry has not made use of the potential of modern AI technology." This is according to Jörg Binnenbrücker, founding partner of Capnamic. “octonomy is developing an exceptional tool. They translate expert knowledge into scalable, operational intelligence and leverage experience for productivity. These are exactly the kinds of technologies that industry needs to transfer AI from the research stage to value creation.”
Founded by Sushel Bijganath (CEO) and Oliver Trabert (CPTO) alongside co-founders Thorsten Grote, Markus Hanslik, and Thomas Bollig, octonomy’s 70-person team includes veterans from Meta, Amazon, Aleph Alpha, Personio, Staffbase, and SoSafe, combining deep AI and SaaS experience.
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